View

Client Support – Front End Developer

Salary:   Competitive, based on ability

About 6B: We are a forward thinking, fast paced and growing digital agency based in Wakefield. We need to expand our team to meet the ever increasing demand for websites, web apps, mobile apps and other exciting projects.

Job Brief: This is an exciting opportunity for an enthusiastic web developer who is keen to work on the frontline in a customer-facing role and deliver the very best customer service.

About the role: You will work in our Support Team to answer incoming client phone calls and tickets and resolve technical issues and bugs in a timely manner so we deliver the best possible service to our clients. There will also be opportunities to assist the Front End Development Team with ongoing projects and progression through this team.

Responsibilities:

  • Dealing with inbound calls and emails
  • Resolving bugs and other technical issues in live or development projects
  • Actioning change request tickets including adding/building new sections
  • Reviewing, analysing and debugging code written by someone else
  • Completing high volumes of tickets within agreed SLAs with our clients
  • Prioritising tickets and managing your own workload
  • Delivering excellent client communication via email or over the phone

Requirements:

  • Passionate about delivering the very best customer service
  • Excellent organization and time management skills
  • Good level of core understanding and experience with HTML, CSS and Javascript
  • Some familiarity with PHP and MYSQL
  • Ability to communicate with the team and customers effectively
  • An ability to perform well in a fast-paced environment
  • Excellent analytical and multitasking skills

Bonus points for:

  • Proven work experience working in customer service or frontend development in a digital agency
  • Experience in using PHP and MYSQL (and using tools like PHPStorm and Heidi SQL)

Email your CV to careers@6bdigital.com to apply.

No recruitment companies please.

Benefits of working for 6B

Basics

Generous holidays and a good pension scheme

Office Treats

Regular fully subsidised lunches and breakfasts

Keeping Fit

50% subsidised gym membership

Having Fun

Regular team days out and activities

Appraisals

Appraisals and salary review every 6 months

Easy Going

Flexible start and end times to work around your lifestyle

Flexible Workspace

Let us know what tech you need to do your job well

Working From Home

Flexibility to work from home/a coffee shop/anywhere

Perkbox

Access to hundreds of perks, freebies & discounts, free online GP and prescription delivery to home or work

Latest Roles

Account Manager

Read More

.NET Developer

Read More

React Developer

Read More

Laravel Developer

Read More

Digital Project Manager

Read More

Looking to accelerate your next digital project?

Do you want to work for us or do you have an idea in mind where our digital product consultancy can help?