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Customer Service Executive

Salary

Competitive, based on ability and experience

About the Company

We are a forward-thinking, fast-paced and growing digital agency based in Wakefield. We need to expand our team to meet the ever-increasing demand for applications, websites, mobile apps and other exciting projects.

Job Brief

We are looking for a professional, confident and adaptable Customer Service Executive with technical knowledge and a hunger for success. You will be working in a friendly, supportive environment where we want people to succeed.

About the Role

This role is focused on delivering an excellent experience to all of 6B’s customers through the efficient management of inbound phone and email support requests. The successful candidate must have technical capability, a good attitude to work and a fantastic telephone manner.

Responsibilities

  • Work to assist the team to achieve customer service targets/KPIs communicated by Team Lead/Management
  • Develop a culture of teamwork, high performance with a strong focus on customer care
  • Ensure all support requests are recorded efficiently with sufficient detail and allocated to the most suitable team
  • Ensure we deliver the best fast and friendly support to our customers and to work within targets or KPIs set by the business
  • Use your technical knowledge to solve problems with clients over the phone and email
  • In addition to the above you are required to undertake such duties as may reasonably be required of this role

Requirements

  • Ability to build strong and effective relationships
  • Excellent communication and organisational skills
  • Knowledge and passion in digital technology
  • Experience and confidence working with HTML, CSS, PHP and MySQL
  • Ensure work is carried out in accordance with all training delivered and to be able to work to the set processes and procedures of the business
  • Proactive, hardworking and determined approach to work
  • Motivated, enthusiastic, self-starter who is able to work effectively both independently and in a team environment
  • Ability to perform well in a fast-paced environment

Bonus Points for

  • Previous experience working in a digital agency
  • Technical experience in digital products

 

Email your CV to careers@6bdigital.com to apply.

No recruitment companies please.

Benefits of working for 6B

Basics

Generous holidays and a good pension scheme

Office Treats

Regular fully subsidised lunches and breakfasts

Keeping Fit

50% subsidised gym membership

Having Fun

Regular team days out and activities

Appraisals

Appraisals and salary review every 6 months

Easy Going

Flexible start and end times to work around your lifestyle

Flexible Workspace

Let us know what tech you need to do your job well

Working From Home

Flexibility to work from home/a coffee shop/anywhere

Perkbox

Access to hundreds of perks, freebies & discounts, free online GP and prescription delivery to home or work

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