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Support Manager

Salary:   Competitive, based on ability

About 6B: We are a forward thinking, fast paced and growing digital agency based in Wakefield. We need to expand our team to meet the ever increasing demand for websites, web apps, mobile apps and other exciting projects.

Job Brief: This is an exciting opportunity for an experienced support team manager to join our growing and energetic support team. 6B is looking to improve its support offerings and manage our current team, all while ensuring excellent customer service to our clients. 

About the role: You will manage our Support Team staff members and oversee our support offerings to our SLA clients. The successful candidate should have a proven track record in delivering a digital support service for web and app development, and either experience as a line manager or looking to move into a management role.

Responsibilities:

  • Managing the support team processes and staff
  • Driving a high standard of customer service 
  • Creating/maintaining rapport with our SLA clients
  • A point of escalation
  • Line Management of the support team
  • Analytic reporting on the support KPI’s
  • Supporting directors in co-ordinating any of the Out-of-Hours client support
  • Working closely with both our middle office team and client success team 

Requirements:

  • Experience managing technical teams
  • Passionate about delivering the very best customer service
  • Excellent organisation and time management skills
  • An ability to perform well in a fast-paced environment
  • Excellent analytical and multitasking skills

Bonus points for:

  • Proven work experience working in customer service or frontend development in a digital agency
  • Experience in a web or app technology, like PHP and MYSQL

Email your CV to careers@6bdigital.com to apply.

No recruitment companies please.

Benefits of working for 6B

Basics

Generous holidays and a good pension scheme

Office Treats

Regular fully subsidised lunches and breakfasts

Keeping Fit

50% subsidised gym membership

Having Fun

Regular team days out and activities

Appraisals

Appraisals and salary review every 6 months

Easy Going

Flexible start and end times to work around your lifestyle

Flexible Workspace

Let us know what tech you need to do your job well

Working From Home

Flexibility to work from home/a coffee shop/anywhere

Perkbox

Access to hundreds of perks, freebies & discounts, free online GP and prescription delivery to home or work

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