What we did
Since that initial brief 7 years ago, the 6B team has delivered a lot of digital transformation within the business.
In the beginning, we quickly identified 3 key areas that would deliver maximum impact and meet their objectives of speed and efficiency:
- a business management system
- self-service web portals
- a mobile app
We started with the business management system in 2014; it became the brain of the organisation. This centralised database managed all major business functions, from relationship and claim management, to accounting and operations.
The next stage of their roadmap involved the development of multiple online portals that empowered both clients and contractors to manage their own claims. Linked to the new database, these portals delivered on time efficiency, automating internal processes that had historically required intensive amounts of time and manual effort.
Most recently, we developed the UKA247 app, where the main aim was to keep things simple. Accessible on both iOS and Android devices, the app allows contractors to receive emergency work for trade in their area.
Accepting jobs, suggesting alternative times, time-stamping arrival/set-off points, and completing job documentation can all be done on the mobile platform, so responses at every stage are as simple, fast and efficient as possible – all perfectly synced and controlled via the business management system.
Contractors can even upload photos of the job before and after work is complete, adding job details that help push for quick approvals on extra time or parts needed.
All these features kept customer service in mind at every opportunity, helping to build reliability and trust in the contractors.