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UKA247

UK Assistance 247 is an established emergency repair solutions provider working with major insurance clients and contractors throughout the UK. They approached us to plan, design and deliver a progressive and long term digital transformation project for their business.

The Brief

The overriding objective was to increase efficiencies, reduce cost, deliver an enhanced experience and upgrade their offering available to their existing and potential clients. 

In a highly competitive industry, speed to respond and close a claim was a paramount KPI when pitching for new business. They wanted to develop an aggressive and disruptive digital position to give the business a unique and competitive advantage in the market.

The Solution

We worked closely with UKA247 to identify three key areas where 6B can have the biggest impact; a business management system, self service web portals and a mobile app. 

The initial focus was to develop the business management system. This quickly became a centralised database to manage all of the key functions of the business including relationship and claim management, accounting, operations and reporting. 

In addition to this, we developed a number of online portals to allow both clients and contractors to self manage their claims. The portals are linked to the business management system and have delivered significant improvements on efficiencies across the business. 

Alongside this we created a mobile app for the contractors which allowed them to access and manage jobs allocated to them from UK Assistance 247 via the business management system.

Project Outcome

Since the launch of the digital transformation project, UK Assistance 247 has seen a significant increase in their efficiencies and new business as a result of their newly established position as disruptive leaders in their field.

The increased efficiencies have allowed them to significantly reduce overheads and increase profits whilst the new technology continues to enable them to win new business.

“6B have brought our company on leaps and bounds with the use of digital technology. We have a great relationship and they understand our business needs. I would very much recommend 6B to give your business the extra edge when it comes to tech. Awesome company to work alongside”

Aaron Lyons
Operations Director (UK Assistance 247)

Project Metrics

Jobs Completed

67k

Contractors

1.9k

Houses Supported

140k

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