A lot of off-the-shelf software options offer free trials for customers before purchase. Free trials are beneficial to your decision-making and they can help you vet software before you waste your budget on it. Of course, you can’t change anything or adapt any feature to your specific needs in the way you can do with prototypes and MVPs built by a software development company. However, you can stop yourself from making any big mistakes through free trials.
Many off-the-shelf packages will have their own updating systems in which the providers will provide updates to your software as and when they have them. These typically involve fixing bugs, updating protocol, and working on security issues. These updates are designed and decided by the providers without any input from you or your company, but you can still benefit from the process of automatic updates. It is easy and will usually happen without you even noticing.
Customer support options
Some pre-packaged software options will have options for customer support. You can typically find chatbots and helplines through which you can ask questions and request troubleshooting assistance. For some packages, this assistance is only available for certain periods of time, usually in warranty periods. The support won’t be as comprehensive, expert, or personalised as that of a bespoke development team, but it may help you keep major problems at bay.
Overall, off-the-shelf software has a few advantages that will be enticing to certain individuals and groups at different stages of their business journey. Does it match up to bespoke software? We will let you be the judge of that.