An Overview of System C

CareFlow Electronic Patient Record (EPR)

The core of System C’s offering is the CareFlow Electronic Patient Record (EPR), which integrates a robust Patient Administration System (PAS) with extensive clinical functionalities. The PAS is live in 26 Acute NHS Trusts, supporting both small specialist hospitals and large teaching hospitals with over 20,000 users. This system is designed to be flexible, accommodating a wide array of modules such as Master Patient Index (MPI), Personal Demographics Service (PDS) integration, and Clinical Coding.

Business Intelligence (BI)

System C’s Business Intelligence (BI) solution is integrated into the PAS, providing healthcare reporting and data warehousing capabilities. It supports the creation and management of a variety of reports and dashboards, which help Trusts develop digital sophistication in line with the Frontline Digitisation Programme. BI functionalities include preconfigured reports and NHS Commissioning Data Sets (CDS) capabilities, using tools like Report Builder, SQL Management Studio, Microsoft Excel, and Microsoft Power BI.

Interfacing and Integration

CareFlow EPR includes its own integration engine and standard HL7 message sets, facilitating seamless data exchange between different systems. This ensures that all patient information is accurate and up-to-date, aiding in better clinical decisions.

Departmental Modules

System C offers several optional integrated departmental modules such as:

• Emergency Department (ED): Manages clinical and administrative aspects of emergency care, supporting ED whiteboards, patient tracking, and discharge summaries.
• Patient Flow: Supports bed management and patient flow across hospitals, reducing delays and aiding operational management.
• Theatre Management: Bluespier Theatre Management System integrates with CareFlow EPR to provide real-time information on surgical pathways.
• Maternity: CareFlow Maternity covers the entire obstetric journey, supporting both hospital and community midwifery services.
• Critical Care: Provides structured medical records, real-time patient monitoring, and data-driven decision support in ICU, NICU, and HDU.

Clinical Components

CareFlow EPR includes various clinical components designed to enhance patient care and streamline workflows:

• Clinical Workspace: Offers a unified view of patient information, supporting tasks like order communications, results reporting, and electronic prescribing.
• Care Coordination: CareFlow Connect facilitates secure clinical communication and collaboration, enhancing peer-to-peer decision support.
• e-Observations: CareFlow Vitals monitors patient vital signs, providing accurate Early Warning Scores (EWS) and escalation pathways.

Specialised Solutions

System C also provides specialised solutions such as:

• Electronic Prescribing and Medicines Administration (EPMA): Supports end-to-end prescribing and medicines administration, integrating with Pharmacy systems.
• Closed Loop Systems: Applications like PharmaTrac for medication administration, BTrac for blood tracking, and MilkTrac for breast milk management enhance safety and efficiency.
• Lab and Meal Tracking: LabTrac and MealTrac improve the management of laboratory samples and patient meals, ensuring compliance with safety protocols.

Shared Care and Remote Monitoring

In addition to its comprehensive suite of clinical and departmental modules, System C offers advanced solutions for Shared Care and Remote Monitoring, designed to enhance integrated care and patient management beyond traditional hospital settings.

• Shared Care Record: CareCentric Shared Care Record integrates health and social care records for over 20 million patients, facilitating real-time access and collaboration.
• Remote Patient Monitoring: DOC@HOME supports community-based patient monitoring, enhancing care through virtual wards and self-management tools.

Electronic Document Management (EDM)

System C’s EDM solution, MediViewer, enables hospitals to scan, index, and archive paper records, facilitating a paperless environment and improving digital maturity. This secure, browser-based solution is fully touchscreen-enabled, allowing access from any device. Scanned records are metadata tagged for swift, accurate retrieval within an episodic context, making it easy to navigate and locate critical documents such as correspondence, history sheets, operation notes, and prescription sheets. Additionally, MediViewer’s intuitive interface enhances the clinician’s user experience by streamlining access to essential patient information, ultimately supporting better clinical decision-making and more efficient patient care delivery.

Compliance and Standards

System C’s solutions comply with NHS standards, including Information Security Standards and Information Governance standards. The company is certified to ISO 9001 and ISO/IEC 27001, ensuring quality management and security across all business functions.

By offering a comprehensive suite of integrated solutions, System C equips NHS Trusts with the digital tools necessary to enhance patient care, streamline operations, and achieve higher levels of digital maturity. Their innovative approach supports the NHS’s goals of improving healthcare delivery through advanced digital solutions.