You might think that packaged software would be the easiest to integrate. While it may be quick to set up and launch, it can be difficult to integrate the software into your business and daily operations as you have no control over how it works or what it does; it’s like shoving a square peg in a round hole. Sometimes clients end up changing their operations to fit the software, rather than the other way around.
Lack of support
With off-the-shelf software packages, there are some elements of customer support, depending on the product and the company behind it. You may have troubleshooting options, a helpline, and some general help and support available to all customers. However, often this support is withdrawn after time or is ineffective. This is in direct comparison to the support available from development teams in bespoke software creation. In this scenario, you can obtain personalised and consistent information from an expert team. That is quite the game-changer.
Lack of control
Potentially the biggest disadvantage of off-the-shelf software is that as a company you have a complete lack of control over the software. How it is built, what features it has, when it updates, how it updates, what security levels it has, what support you will get, how long it will be around, and so on and so forth. All of these things are completely out of your control. Which never feels good and isn’t conducive to the best business practice possible.
We want to be in control of our company’s software. We want software that grows with us and behaves how we want it to. We don’t want something everyone else has, we want something wonderfully tailored to our needs. That is why off-the-shelf software might not be the easy and efficient purchase you might think it to be. If these disadvantages speak to you and your situation, it might be time to explore bespoke software options.