What’s your name and job title at 6B?
Kate Brown, Client Success Director and co-owner of 6B Digital.
What does your role at 6B involve?
Helping our clients and internal teams succeed.
What do you love most about your job?
No two days are the same, running a business can have big highs and lows; tech is fast paced and not for the faint-hearted!
How did you first get into the industry?
Paul Brown (CEO of 6B and my husband) lulled me in with a promise of a better work life balance… 10 years later I have blinked and wouldn’t look back.
What are some of the common barriers/challenges you have had to overcome to carve out a successful career in tech/in general?
As I mentioned in a previous question, digital is a fast paced industry. Tech stacks and style preferences are constantly evolving; you need to be constantly learning to keep ahead of the game and don’t be scared of change.
What advice would you have for someone looking to follow the same career path?
First and foremost, it’s important to have a strong understanding of the industry and the businesses that you’ll be working with. This means staying up-to-date with the latest trends and technologies, as well as developing a deep understanding of your clients’ goals, challenges, and pain points.
Another key skill for success in this field is communication. As a client success professional, you’ll be responsible for building and maintaining strong relationships with your clients, and effective communication is essential to this. This means being able to listen actively, empathise with your clients’ needs, and communicate clearly and effectively to address their concerns and provide solutions.
Finally, it’s important to be adaptable and flexible. The client success field is constantly evolving, and it’s important to be able to adapt to new technologies, changing client needs, and evolving business models. This means being open to new ideas and approaches, and being willing to take on new challenges and responsibilities as they arise.
Overall, a career in client success can be incredibly rewarding, but it requires dedication, hard work, and a willingness to learn and grow. By developing a strong foundation of industry knowledge, communication skills, and adaptability, anyone can succeed in this exciting and dynamic field.
What does International Women’s Day mean to you?
We all know… WE RULE THE WORLD, GIRLS!
Who are some of the women that have inspired you during your career?
Gosh this is a tricky one! If only I could take bits from different people and mould them into one person that would be my ideal… If it’s someone in the technology sector it would be Gia Lyons, Client Success Leader at LinkedIn. She leads a team that works with enterprise clients to help them achieve their business goals through the use of LinkedIn’s advertising and marketing solutions.
How does 6B help promote inclusivity in the workplace?
6B are committed to creating a safe, equitable and inclusive workplace, fostering a diverse and inclusive environment where everyone is welcome, respected and heard.
We are committed to eliminating discrimination and promoting equality and diversity in all aspects of our business.
Having gender diversity across the business, from women in director roles and sitting on the board to senior management, we are seen as equals.