Plan & Communicate
For commissioners, the eRS integration service from 6B will undertake training, engage with referrers to create new and better processes and outline advice and Clinical Commissioning Group expectations. Referrers can liaise with commissioners and providers on roles and responsibilities and set out a process to ensure transparency over monitoring and advising referrals.
Through 6B’s NHS eRS integration service, we work with consultants to figure out the format of advice and guidance services and work with leads or service managers for future planning of referrals. This results in quick responses to requests, ensures workload balance and adaptability to fluctuations in the volume of advice and guidance requests.
Implementation
6B ensures that services are available to referrers by checking the Directory of Services in the eRS, as well as providing ongoing support for providers.
Our integration services allow for consultants and clinical teams to monitor advice and guidance requests as well as respond to such requests in an agreed timescale.
For leads and service managers, we can ensure the right IT infrastructure is in place and that systems are in place for the proper delivery of training.
For service definers, we can also integrate systems that add relevant workgroups for consultants and other professional users.
Audit, analyse and learn
Using data from the NHS eRS integration system, 6B can provide commissioners with the tools to assess, report and view advice utilisation and outcomes to search for any improvements within the service. Through quality assurance analysis and reviews, lessons can be learnt and findings can be shared among the wider healthcare community.
For referrers, requests can be evaluated to assist quality assurance, as well as carrying out frequent audits to assess the volume of advice requests, the type of requests received and the conversion of those requests into physical referrals.
For consultants and clinical leads, as well as service leads and managers, integration can be delivered to check the activity per clinician as well as conversion rate to referral assessment over specific time periods to analyse how the service is being used.
