Software Support And Maintenance Company
6B provides managed services for application management, managed hosting and website management for funded startups, central government, local government and healthcare organisations.
Our software support and maintenance company is available for post-launch support, troubleshooting, contingency plans, app and website updates, error and bug fixes and a support portal for all customers and organisations.
Even if an app or website wasn’t built by 6B, we provide ongoing technical support for any problems or issues your product is experiencing.
Our ITIL certified service delivery managers will always look for improvements to user experience, scalability, speed and quality of your website, web app or mobile app.
Managed hosting through 6B ensures alert response and proactive performance monitoring to ensure your organisation is up to date with user demands and making the most of the latest technological advancements.
Software Managed Support Services
Through the 6B support portal, your organisation can request help if an issue is causing problems.
Our defect resolution team will devise a Service Level Agreement (SLA) with your organisation so that you gain priority access to our talented development team.
We categorise defects in order to appropriately respond to any issues in a timely and efficient manner. If a developer is unable to resolve an issue in the appropriate time, our developers escalate the issue to our in-house team of technical architects, product owners, quality assurance managers and specialist developers to find a resolution that satisfies your requirements.
Lost code, improved code, improved databases, maintaining and improving programming language and systems, bug fixes and many more are among the support services our developers can provide.